Zamzam v Gulf African Bank Limited (Cause E006 of 2022) [2025] KEELRC 165 (KLR) (30 January 2025) (Judgment)
- Court
- Employment & Labour Relations Court
- Case number
- 165
- Citation
- [2025] KEELRC 165 (KLR)
- Decided
- 30 January 2025
Summary at a glance
TypeEmployment DisputePostureAppeal from an original trial decisionCoramM MBARŨ, J
The claimant's termination was justified due to his failure to provide an excellent customer experience, as per the bank's Customer First philosophy. The termination was also procedurally fair.
Facts
The claimant, Said Ahmed Zamzam, was employed by Gulf African Bank Limited as a treasury sales officer. He was terminated on September 7, 2021, for allegedly denying a customer a chair, which was improper and violated the bank's Customer First philosophy.
Issues
- Whether the termination of employment was justified
- Procedural fairness in the termination process
Reasoning
The court found that the claimant's actions violated the bank's Customer First philosophy and were in breach of the Employment Act. The termination was justified, and the procedural fairness was upheld.
Outcome
Affirmed
Authorities cited
⚠ This summary is experimental and generated by a language model, not a lawyer. It can contain errors, omissions, or misinterpretations and must not be relied on for legal decisions. The authoritative source is the full judgment. Please confirm every point against the original before use.
Loading judgment…